Flexible, comprehensive support plans to help you maximize return from your Salesforce investment. Compare all features and benefits side-by-side.
| Feature | Gold Plus | Platinum Plus | Diamond | Elite |
|---|---|---|---|---|
| Sales Cloud | ||||
| Service Cloud | ||||
| Marketing Cloud | ||||
| Data Cloud | ||||
| Agentforce | ||||
| Slack | ||||
| Tableau CRM |
| Feature | Gold Plus | Platinum Plus | Diamond | Elite |
|---|---|---|---|---|
| Apex Triggers | ||||
| Flows & Process Builder | ||||
| Visualforce Pages | ||||
| Lightning Components | ||||
| Apex Classes | ||||
| Custom Applications |
| Feature | Gold Plus | Platinum Plus | Diamond | Elite |
|---|---|---|---|---|
| Data Loader Support | ||||
| Import Wizard | ||||
| Data Migration | ||||
| Data Quality & Cleansing |
| Feature | Gold Plus | Platinum Plus | Diamond | Elite |
|---|---|---|---|---|
| HubSpot | ||||
| DocuSign | ||||
| Stripe | ||||
| QuickBooks | ||||
| Shopify | ||||
| Mailchimp | ||||
| Custom API Integrations |
| Feature | Gold Plus | Platinum Plus | Diamond | Elite |
|---|---|---|---|---|
| Email Support (24/7) | ||||
| Phone Support (Business Hours) | ||||
| Live Chat Support | — | |||
| Dedicated Success Manager | — | — | — | |
| Priority Response | — | |||
| 4-Hour SLA | — | — | ||
| 2-Hour SLA | — | — | — |
| Feature | Gold Plus | Platinum Plus | Diamond | Elite |
|---|---|---|---|---|
| Monthly Health Check | ||||
| Bi-Weekly Health Check | — | |||
| Weekly Health Check | — | — | ||
| Quarterly Roadmap Review | — | |||
| Monthly Strategy Session | — | — | ||
| Bi-Weekly Strategy Sessions | — | — | — | |
| Salesforce Releases Review | — | — | — |
All support services are delivered remotely via web conferencing, phone, email, and chat. This allows us to provide faster response times and eliminates travel costs.
Monthly hours do not roll over to the next month. Unused hours expire at the end of each billing period. Additional hours can be purchased at the discounted rate shown for each plan.
Response times vary by plan tier. Elite plan includes 2-hour SLA for critical issues, Diamond includes 4-hour SLA. All plans include email support within 24 hours.
Get expert guidance to select the right support tier for your business.