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Insights and best practices from our Salesforce experts.

Salesforce Case Deflection with Knowledge + AI: The 40% Reduction Nobody Told You Was PossibleAI & Automation
Digital Stratify Team
6 min read

Salesforce Case Deflection with Knowledge + AI: The 40% Reduction Nobody Told You Was Possible

Case deflection was 5% in the Knowledge-only era and marketing-team wishful thinking. AI-powered deflection routinely hits 30-40%, if you build the Knowledge base for it. Here is how.

#Agentforce#Service Cloud#AI Workflows
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Salesforce Field Service: When It Makes Sense, and When Service Cloud Is EnoughSales Performance
Digital Stratify Team
5 min read

Salesforce Field Service: When It Makes Sense, and When Service Cloud Is Enough

Field Service Lightning is powerful and expensive. Half the teams that buy it never use scheduling optimization, the feature that justifies the price. Here is how to decide.

#Service Cloud#Comparison#Pricing
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Salesforce Health Cloud: When It Is Worth the Upgrade, and When It Is NotData & Analytics
Digital Stratify Team
6 min read

Salesforce Health Cloud: When It Is Worth the Upgrade, and When It Is Not

Health Cloud is the industry cloud everyone in healthcare is being sold. Sometimes it earns its price. Sometimes a well-configured Service Cloud does the same job for a third of the cost. Here is how to tell.

#Service Cloud#GDPR#Comparison
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Agentforce: The Future of Autonomous Customer ServiceAI & Automation
Digital Stratify Team
7 min read

Agentforce: The Future of Autonomous Customer Service

Discover how Salesforce Agentforce is revolutionizing customer service with autonomous AI agents that provide 24/7 support and increase productivity by 30%.

#Agentforce#Service Cloud
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